Northern Kentucky Multiple Listing Service, Inc.
JOB TITLE: Director of MLS Operations
STATUS: Full-time, exempt, salaried
REPORTS TO: CEO
The Director of MLS Operations and Information Technology is the primary staff person responsible for the oversight of the daily operations of the Multiple Listing Service(MLS) and the IT systems used by both the MLS and Association. Ensures members are provided with outstanding customer support and training.
DUTIES AND RESPONSIBILITIES
- Shall obtain knowledge of the NAR MLS Policies, MLS Rules and Regulations, Bylaws, Keybox Rules and any other operational policies and procedures.
- Manages the daily operations of the MLS and oversees compliance of Rules, Third-Party vendors and data licensure.
- Is the point of contact for all Third-Party vendors and implementation of new products and services and ensures contract compliance with all.
- Monitors MLS systems and troubleshoots any disruptions.
- Assists in the implementation of decisions from the MLS Board of Directors.
- Implements training for new agents on the MLS and ancillary products.
- Assures members receive a courteous and understanding attitude when receiving MLS/IT support.
- Assists in the creation of the monthly press/stats release.
- Serves as staff liaison to the MLS Board of Directors any MLS related committee/task force.
- Oversees, evaluates and recommends MLS/Association office hardware, software, audio-visual and technology needs.
- Oversight of MLS staff members.
- Carries out such other general responsibilities as may be delegated by the CEO.
QUALIFICIATIONS
- Bachelor’s Degree or equivalent.
- Management experience.
- At least 3 years of experience in the real estate industry or extensive knowledge thereof.
- Proficient in technology and maintenance of website and social media.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and attitude.
- Must be a team player.
- Excels in multi-tasking.
ADDITIONAL INFORMATION
The position will work from the headquarters of the Northern Kentucky Association of REALTORS®/Multiple Listing Service located in Florence, Kentucky.
To apply, please submit your resume with cover letter to jwilson@nkar.com.